One channel, answered by the people who build the app.
These four things let us find almost any problem without a back-and-forth:
yourcompany.atlassian.net) and the project key.Please don't paste credentials, and note that we have no vendor-side access to your data — we only see what you send us.
| Situation | Try this first |
|---|---|
| The app screen is blank right after an update | Refresh the page once. A newly deployed version occasionally serves stale assets for a moment. |
| CI results are not appearing | Open the CI tab and check the ingest log — it records every arriving run with its count and environment, so you can tell "nothing ran" from "nothing arrived". |
| An import mapped the wrong columns | Change the dropdowns in the mapping step; the preview shows exactly how many cases and steps will be created before anything is written. |
| You think the ingest URL leaked | Press Rotate URL on the CI tab — the old address stops working immediately. |
The documentation covers the everyday flows in more detail.
Bug reports go to the same address. For anything security-related, see the security page — we aim to acknowledge within one business day and ask that you give us a chance to fix it before disclosing publicly.
Send them to the same address. We read every one, and we say honestly whether something is planned, unlikely, or already possible another way.